XM Cyber’s customer support program is intended to assist customers with any software issues arising from the use of XM Cyber’s solution. Our representatives follow comprehensive quality management procedures and continuous training to resolve any software issues promptly.
With access to the customer portal, you’ll have all the user guides, knowledge base and API integrations at your fingertips to get the most out of your security investment.
The XM Cyber customer success program is designed to help customers get all the value possible out of the solution. Every customer is assigned a designated Customer Success Manager to aid in initial setup and training with an established communication channel for quick responses. We currently hold a Net Promoter Score (NPS) of 63 so it’s no wonder why customers consider XM Cyber to be a very strong security partner.Download PDF
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What our customers say
“We have historically been focusing pen tests on non-critical areas of infrastructure, to avoid downtime, yet this left us vulnerable and exposed. Once we implement the XM Cyber attack path management platform, we rely on its continuous, automated testing to surface in real-time, security issues that would normally take us dozens of manual steps to discover.”
“One organization that does innovation extremely well is the cybercriminal organizations. From the defending perspective, innovating and improving is not an option, it's a necessity. We're always looking for how can we do things effectively quicker, faster, better. That is why we went into this world of security posture management with XM Cyber.”
CISO, Large European Bank