Customer Success Manager - USA

Customer Experience


About The Position

XM Cyber is an award-winning startup that develops a multi-platform Attack Path Management solution that continuously exposes attack vectors threatening organizations' critical assets across hybrid networks and provides them with prioritized, actionable remediation.

We are looking for a Customer Success Manager to manage our current & future customers in USA.


Role & Responsibilities:

  • Understand the client’s organization structure, business drivers and desired operational outcomes from deploying XM Cyber
  • Understand the client’s technical ecosystem to build an integrated vision reality for XM Cyber within the client environment
  • Deploy XM Cyber solution within client environments
  • Conduct hands-on product demonstrations and technical discussions with the clients’ technical teams
  • Structure QBR and other business cadence to manage the technical relationship in an organized manner
  • Produce monthly reports showing the key findings of XM Cyber and improvements in cyber security posture over the preceding month
  • Ensure that relevant team members are trained and proficient in use of XM Cyber to drive better product adoption
  • Work closely with product management and R&D teams to understand new high-value use cases



  • 4+ years experience working as a technical account manager within the cyber security domain with large customers
  • Able to design technical solutions for clients including architecture and operational workflow
  • Hands-on experience with the Microsoft Windows Server OS /Linux Servers
  • Knowledge of Microsoft Security best practices
  • Knowledge of Information and Data Security concepts
  • Knowledge of Network Architecture concepts
  • Knowledge of Cloud Security (AWS/Azure)
  • Experience writing documentation relevant to product deployment, deployment configuration, operational guides, process workflows and technical integration
  • Self-learner
  • A team player & Excellent interpersonal skills
  • Fluent in English
  • Ability to travel regularly within this region, as needed