XM Cyber is an award-winning startup that develops a multi-platform Attack Path Management solution that continuously exposes attack vectors threatening organizations' critical assets across hybrid networks and provides them with prioritized, actionable remediation.

We are looking for a Customer Success Manager to manage our current & future customers in USA.

Role & Responsibilities:

• Understand the client’s organization structure, business drivers and desired operational outcomes from deploying XM Cyber
• Understand the client’s technical ecosystem to build an integrated vision reality for XM Cyber within the client environment
• Deploy XM Cyber solution within client environments
• Conduct hands-on product demonstrations and technical discussions with the clients’ technical teams
• Structure QBR and other business cadence to manage the technical relationship in an organized manner
• Produce monthly reports showing the key findings of XM Cyber and improvements in cyber security posture over the preceding month
• Ensure that relevant team members are trained and proficient in use of XM Cyber to drive better product adoption
• Work closely with product management and R&D teams to understand new high-value use cases

• 4+ years experience working as a technical account manager within the cyber security domain with large customers
• Able to design technical solutions for clients including architecture and operational workflow
• Hands-on experience with the Microsoft Windows Server OS /Linux Servers
• Knowledge of Microsoft Security best practices
• Knowledge of Information and Data Security concepts
• Knowledge of Network Architecture concepts
• Knowledge of Cloud Security (AWS/Azure)
• Experience writing documentation relevant to product deployment, deployment configuration, operational guides, process workflows and technical integration
• Self-learner
• A team player & Excellent interpersonal skills
• Fluent in English
• Ability to travel regularly within this region, as needed